Patient Guide, Page 1

 


 

Patient Guide Contents
P.1
Services We Provide
  Gift Shop
 
Meal Service
 
Library Services
 
Lost And Found
 
Notary Public
 
Protective Services
 
Telephone Service
 
TV Service
  eCards
P.2
Visitor Information
  Getting Information On Patients
  Environmental Violence
 
Visitor Guidelines
  Visiting Hours
  Hotels
P.3
Assistance/Questions
  About Your Room
 
Advance Directive
 
Educational Sessions
 
Ethical Concerns
 
General Questions
 
Organ Donation
 
Volunteer Visits
P.4
Restrictions/Warnings
 
Cellular Phone Use Prohibited
 
Disaster And Fire Drills
 
Hospital Color Codes
 
Restricted Items
 
Smoke-Free Facilities
  Valuables
P.5
Counseling/Classes
 
Childbirth Education Classes
 
Diabetes Management Counseling
 
Nutritional Counseling
 
Patient Surveys
 
Spiritual And Cultural Counseling
P.6
Billing/Payments
  Explaining Hospital Billing
  Pricing Policy
  When You're Leaving
P.7
Patient's Bill Of Rights
  Communications And Information
 
Cost Of Hospital Care
 
Discharge Appeal Process
 
Discharge Planning
 
Freedom From Abuse/Restraints
 
Legal Rights
 
Medical Records
 
Personal Needs
 
Privacy And Confidentiality
 
Transfers


Patient Safety Guide
English Version
Spanish Version



























Gift Shop
Located adjacent to the Main Lobby of the hospital on the first floor, our Gift Shop offers a variety of snacks, gift items, flowers, cards, and magazines.

Meal Service
Trinitas Regional Medical Center offers patients Room Service, an innovative program that allows you greater flexibility. Room Service is available from 6:45am to 6:30pm.

When you are ready to eat, make your selections from the Room Service Menu "Good Food For All Seasons." Then use your bedside phone to dial FOOD (extension 3663) and order what you wish to eat; your meal will be delivered to you within 45 minutes.

If your doctor has ordered a special diet, all menu items may not be appropriate for you. In that case, the menu clerk who takes your order will assist you in making the selections allowed on your diet.

If you can't place your own food order, a family member may simply call the Hospital's main number (908-994-5000) and ask for extension 3663. A voice message system handles calls made before 6:45am or after 6:30pm. If a family member is not available, your nurse can help you make the calls as well. If for some reason you, or anyone else is unable to order your meal, arrangements will be made for meals to be sent to you automatically on a regular basis.

It is our goal for you to be very satisfied with your food service. Please rate our services by filling out the survey provided to you in your menu jacket and help us to meet our goal. Thank you for your assistance.

Library Services
The library at Trinitas Regional Medical Center is available to help you gain a better understanding of your health and wellness related questions. The library offers a variety of materials that you will find easy to read and understand in the Consumer Health section. For those who wish to conduct more in-depth research, you also have access to the library's collection of medical literature, as well as online access to the internet via the Library. Library users are encouraged to discuss any materials gathered from the library with their healthcare professional. Library hours for patients and family members are Monday to Friday, from 9:00am to 5:00pm. Dial extension 5371 for more information.

Lost and Found
Lost articles which are found within the hospital are turned over to the Security Department for safekeeping. Call extension 5211 for assistance.

Notary Public Services
Please note that Trinitas Regional Medical Center Williamson Street Campus does not provide the services of a Notary Public.

Protective Services
Trinitas Regional Medical Center safeguards the rights of all our patients to access protective services. If you or a family member would like information or have concerns about domestic violence, sexual assault, child abuse or neglect, or adult or elder abuse, our hospital staff is available to speak with you about your concerns. We will help you to access existing social, legal, and protective services in the community. If you wish to discuss your concerns or desire assistance, please speak with your physician, nurse, or social worker, or call the Social Services Department at extension 5136.

Telephone Service
Patients may arrange for telephone service in their rooms with the Cashiers Office at extension 5086 between 9am and 5pm. There is a daily charge of $1.75 and a $20.00 deposit which is not covered by your insurance and which is payable upon admission.

You are also responsible for all long distance charges.

You may receive calls between the hours of 8am and 10pm without the assistance of the hospital switchboard, and you may dial out at any time. When making a local call, dial "9" and then the number. For long-distance calls, dial "9," 1 then the area code and number.

Local outgoing calls are individually charged at $.25 per 5 minutes. Long distance calls are billed on duration and distance. If charges exceed the $20.00 deposit an additional deposit will be required.

Public telephones are available on all patient floors and in the Elevator Corridor near the Main Lobby.

If you are hearing impaired, you may request a volume-controlled handset or a TTY/TTD from the hospital operator.

TV Service
Patients may call extension 5337 between 11am and 7pm to arrange for television rentals at a charge of $4.75 per day.

Patients may call the Patient Registration Department at extension 5125 for television rentals if admitted after 7pm. If you are in need of closed caption, please indicate this when you request service.

eCards
Now you can send a message oflove and support to patients at our Williamson St. Campus using our eCards service. Our Volunteer Services Department will print your message and deliver it to your friend or loved one on most business days. Click here to send one today!

 

    

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225 Williamson St., Elizabeth, NJ 07202  908-994-5000

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